[如何透過兩邊揚聲器播放聲音，以及解決靜音問題]
[最後更新日期 : 2026年1月7日]
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[您在使用 Gálá~xý 裝置時可能會遇到聲音問題，例如僅一邊揚聲器有聲，或者鬧鐘、媒體音量或鈴聲被設為靜音。您可遵循以下步驟，以解決以上所有聲音問題。]
![[Sáms~úñg G~áláx~ý 裝置揚聲器被設為靜音。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/1-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$ORIGIN_PNG$)
[當播放音樂或視頻時，僅一邊揚聲器有聲音]
[當已啟用「聽力增強」功能的左/右聲音平衡時，在通話以外的情況，您可聽見部分聲音。若用以調整左/右聲音的控制列被調至左邊或右邊，將僅得一邊揚聲器可播放媒體聲音。]
[請遵循以下步驟調整控制條，以正常播放聲音：]
![[步驟 1. 進入裝置設定，然後輕觸「協助工具」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/2-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$LazyLoad_Home_PNG$)
![[步驟 1. 進入裝置設定，然後輕觸「協助工具」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/2-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$448_N_PNG$)
[步驟 1.進入裝置設定，然後輕觸「協助工具」。]
![[步驟 2. 選擇「聽力增強」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/3-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems..png?$LazyLoad_Home_PNG$)
![[步驟 2. 選擇「聽力增強」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/3-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems..png?$448_N_PNG$)
[步驟 2.選擇「聽力增強」。]
![[步驟 3. 調整「已連接音效」和「手機揚聲器」兩個選項的「左/右聲音平衡」控制列。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/4-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$LazyLoad_Home_PNG$)
![[步驟 3. 調整「已連接音效」和「手機揚聲器」兩個選項的「左/右聲音平衡」控制列。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/4-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$448_N_PNG$)
[步驟 3.調整「左/右聲音平衡」。]
[所有聲音（包括鬧鐘和媒體音量，以及揚聲器發出的鈴聲）都被設為靜音]
[檢查智能手機、手錶和流動裝置上的 Gálá~xý 可穿戴式裝置應用程式，查看「靜音所有聲音」是否已切換為關閉：]
1
[前往裝置設定，然後輕觸「輔助功能」。]
2
[輕觸「聽力增強」。]
3
[關閉「靜音所有聲音」切換開關。]
[感謝您提供意見讓我們了解您的需要]
[請回答所有問題。]
[RC01_S~tátí~c Cóñ~téñt~ : Thís~ téxt~ ís óñ~lý dí~splá~ýéd ó~ñ thé~ édít~ór pá~gé]