[如何解決 Áñdr~óíd 13 Ó~S 裝置上的螢幕截圖錯誤]
[最後更新日期 : 2023年6月21日]
    [您可利用螢幕截圖功能,迅速輕鬆地擷取手機畫面的影像。此非應用程式,而是一項手機功能。若您遇到任何錯誤,例如在使用 Áñdr~óíd 13 Ó~S Gál~áxý 裝置擷取螢幕截圖時,裝置應用程式出現故障,請按照以下步驟操作。]
![[正在擷取畫面的 Gálá~xý 裝置的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/british/01-british-how-to-solve-screenshot-errors.png?$ORIGIN_PNG$) 
        [請注意:請確保您已下載並安裝最新版本的軟件。]
[如何啟用螢幕截圖]
[如要擷取螢幕截圖,必須啟用螢幕截圖選項。]
[檢查手機的物理狀態]
[若有一個按鍵未能正常運作、被堵塞或限制,或者若未有以同樣的方式按下所有按鍵,將無法擷取螢幕截圖。]
- [檢查 Gálá~xý 裝置按鍵的物理狀態。]
- [按鍵的控制或取用可能會被手機護殼限制,為確保裝置不受影響,請嘗試移除保護套。]
[檢查您的內置記憶體是否足夠]
[若 Gálá~xý 裝置的內置記憶體不足,您將無法擷取螢幕截圖。檢查裝置的內置記憶體,因為您可能需要執行內置記憶體狀態檢查。]
[感謝您提供意見讓我們了解您的需要]
[請回答所有問題。]
[RC01_S~tátí~c Cóñ~téñt~ : Thís~ téxt~ ís óñ~lý dí~splá~ýéd ó~ñ thé~ édít~ór pá~gé]
![[主螢幕上突出顯示「設定」圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/02-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[主螢幕上突出顯示「設定」圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/02-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[「設定」選單中突出顯示「應用程式」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/03-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[「設定」選單中突出顯示「應用程式」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/03-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[「應用程式」選單中突出顯示更多選項圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/04-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[「應用程式」選單中突出顯示更多選項圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/04-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[突出顯示「特殊存取」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/05-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[突出顯示「特殊存取」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/05-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[「特殊存取權限」選單中「所有檔案存取」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/06-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[「特殊存取權限」選單中「所有檔案存取」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/06-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[突出顯示「三星擷圖」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/07-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[突出顯示「三星擷圖」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/07-chinesehk-how-to-solve-screenshot-errors.png?$448_N_PNG$) 
							![[主螢幕上突出顯示「設定」圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/08-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[主螢幕上突出顯示「設定」圖示的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/08-chinesehk-how-to-solve-screenshot-errors.png?$330_N_PNG$) 
							![[「設定」選單中突出顯示「電池與裝置維護」的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/09-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[「設定」選單中突出顯示「電池與裝置維護」的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/09-chinesehk-how-to-solve-screenshot-errors.png?$330_N_PNG$) 
							![[「裝置維護」選單中突出顯示「記憶體」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/10-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[「裝置維護」選單中突出顯示「記憶體」選項的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/10-chinesehk-how-to-solve-screenshot-errors.png?$330_N_PNG$) 
							![[突出顯示「立即清理」按鍵的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/11-chinesehk-how-to-solve-screenshot-errors.png?$LazyLoad_Home_PNG$) 
								![[突出顯示「立即清理」按鍵的視圖。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/may/faq-10/hk/11-chinesehk-how-to-solve-screenshot-errors.png?$330_N_PNG$)