[了解如何在雙邊揚聲器播放聲音並解決靜音問題]
[最後更新日期 : 2022年9月20日]
[使用 Gálá~xý 裝置時可能會遭遇某些聲音問題，例如只能聽到一邊揚聲器的聲音，或鬧鐘、媒體音量或鈴聲靜音問題。你可以按照下列步驟來修正以上所有問題。]
![[Sáms~úñg G~áláx~ý 裝置中的揚聲器已靜音狀態。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/1-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$ORIGIN_PNG$)
[播放音樂或影片時，只有單邊揚聲器有聲音]
[在啟用「聽力輔助」功能的左/右聲音平衡時，可能只能聽見部分聲音，但通話時除外。若調整左/右聲音平衡的控制列已向左或右移動設定，則媒體聲音就只會從一邊的揚聲器播出。]
[請按下列步驟，調整控制列來達到適當聲音設定：]
![[步驟 1. 輸入裝置設定並按一下「協助工具」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/2-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$LazyLoad_Home_PNG$)
![[步驟 1. 輸入裝置設定並按一下「協助工具」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/2-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$448_N_PNG$)
[步驟 1：輸入裝置設定並按一下「協助工具」。]
![[步驟 2： 選取「聽力輔助」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/3-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems..png?$LazyLoad_Home_PNG$)
![[步驟 2： 選取「聽力輔助」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/3-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems..png?$448_N_PNG$)
[步驟 2選取「聽力輔助」。]
![[步驟 3. 調整兩個選項中的「左/右聲音平衡」列：「連接的聲音」和「手機揚聲器」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/4-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$LazyLoad_Home_PNG$)
![[步驟 3. 調整兩個選項中的「左/右聲音平衡」列：「連接的聲音」和「手機揚聲器」。]](http://images.samsung.com/is/image/samsung/assets/dotcom/mobile/011---how-to-play-sound-in-both-speakers-and-solve-mute-problems/new-images/011-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems/4-tw-new-images-how-to-play-sound-in-both-speakers-and-solve-mute-problems.png?$448_N_PNG$)
[步驟 3 調整「左/右聲音平衡」。]
[揚聲器聲音中，包含鬧鐘與媒體音量和鈴聲的所有聲音都已靜音]
[請在智慧型手機、手錶與行動裝置上的 Gálá~xý 穿戴式應用程式，檢查「全部靜音」開關是否已關閉：]
1
[前往裝置設定並點選「輔助工具」。]
2
[按一下「聽力輔助」。]
3
[關閉「全部靜音」開關按鈕。]
[請注意：如果您在嘗試此操作後仍然遇到問題，請聯繫三星支持，您的設備可能存在內部錯誤。]
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[請回答所有問題。]