Avoid data loss on your Samsung Solid State Drive (SSD)

Backup your data

Even though hard drives last a long time, you never know when theft, damage, or other scenarios may happen, so it makes sense to have your most precious data (like pictures and memories, or important documents) in more than one place. Many online services offer cloud backup options as well to automatically back up your data so you don't even have to remember to. All you have to do is sign up and turn it on.

Check the health of your SSD

Download and install Samsung Magician to examine the health of your SSD. You can check the S.M.A.R.T status, which hard drives use to report when they are beginning to fail. You can also update the firmware if an update is available, and certain models can also run a diagnostic scan. You can also benchmark your hard drive periodically and compare its performance with past benchmarks to see if it's still performing well.

Need additional support? There are options available:

• Email: samsungmemorysupport@sea.samsung.com

• Live Chat 12pm - 6pm EST (Monday - Friday)

• Fails to save, move, or read files: If you try to move a file and receive an error message saying that it could not be moved, or that a file could not be read or saved, you may want to run some repair software. The drive may just have some corrupted files, but it's also a sign that there is damage.
• Computer crashes on boot up: If your computer crashes when booting up, but after rebooting a couple of times it starts to work, this could indicate a problem with your SSD. You can run the repair software, and even try reinstalling your operating system, but this could mean your SSD is close to failing.
• Has S.M.A.R.T. errors: The easiest way to check your Samsung SSD for errors is to download and install Samsung Magician software. Then, open the program, go to Drive Details, select your SSD, and click the S.M.A.R.T. button. If any of the tests show anything other than OK in the Status column, your hard drive is close to failing. While using Samsung Magician, some models of SSD can also run a Diagnostic Scan for more information.