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SmartThings Setup
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Screen is black
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Fridge and freezer are not cold
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Display is not working
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Fridge and freezer not cold
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26E or 26C: Ice maker function error
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Will not connect to Wi-Fi
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Autofill pitcher is not filling automatically
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Not dispensing any water
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Leaks inside the refrigerator
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Buzzing or rattling noise
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Ice on the back wall of the refrigerator
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Screen will not respond to touch
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Door will not close
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No power
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Door alarm goes off when doors are closed
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21E or 21C: Freezer room fan error
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Leaks from underneath
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22E or 22C: Fridge room fan error
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16E or 16C: Fridge humidity sensor error
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A part needs to be replaced
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Freezer is not cold
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Making noise
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Leaks from the dispenser
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Fridge is cooling, freezer is not
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Freezer is cooling, fridge is not
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Autofill pitcher is leaking
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Door handle is broken or loose
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Frost in the freezer
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Family Hub refrigerator display or screen is blank
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Noise when door is opened or closed
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Water filter does not fit
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Doors are not level
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Samsung Account: Didn't get two factor authentication
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Touch buttons will not work
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5E or 5C: Fridge defrost sensor error
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9E or 9C: Cool select room sensor error
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Door dent
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Physical buttons will not work
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81E or 81C: F Compressor startup failure
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84E or 84C: Compressor motor locked or over RPM error
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Family Hub is not connecting to SmartThings
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6E or 6C: Ambient sensor error
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23E or 23C: Condenser fan error
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28E or 28C: Deodorizer fan error
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24E or 24C: Freezer defrosting error
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41E or 41C: Panel communication error
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83E or 83C: Compressor current detection error
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82E or 82C: Compressor IPM fault error
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1E or 1C: Freezer sensor error
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11E or 11C Defrost sensor error
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52C: Wi-Fi module communication error
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13E or 13C: Humidity sensor error
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44E or 44C: Inverter communication error
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7E or 7C: Pantry or flex room sensor error
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Samsung Account: Change phone number
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2E or 2C: Fridge room sensor error
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4E or 4C: Freezer defrost sensor error
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85E or 85C: Compressor low voltage error
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42E or 42C: Communication error
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87E or 87C: R Compressor startup failure
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Ice maker is covered in frost
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14E or 14C: Fridge ice maker sensor error
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15E or 15C: Ice room sensor error
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27E or 27C: Damper heater error
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31E or 31C: Convertible zone fan error
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33E or 33C: Freezer Ice pipe heater error
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39E or 39C: Ice maker function error
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40E or 40C: Ice maker room fan error
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47E or 47C: Communication error
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66E or 66C: Door handle heater error
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86E or 86C: Compressor high voltage error
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89E or 89C: R Compressor current detection error
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8E or 8C: Ice maker sensor error
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91E or 91C: R Compressor low voltage error
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92E or 92C: R Compressor high voltage error
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93E or 93C: Sparkling tank overflow error
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94E or 94C: Sparkling tank water error
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Care Support: TV & Appliance Care
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Dispensing the wrong type of ice
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Download user manual
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Help with my order
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Ice maker ice bucket is covered in frost
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Ice maker makes small, cloudy, dirty, or clumped ice
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Ice maker not making any ice
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Not dispensing any ice
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Order arrived damaged or incorrect
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Questions about Accessibility
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Samsung Account: Change email address
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Samsung Account: Lost or forgot password
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Samsung Care+ Home Appliances & TVs
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