Discover more
Customer Service Awards
Discover the excellence of our customer service
Proudly recognized with numerous awards for outstanding support and satisfaction. Learn how we prioritize your needs and deliver award-winning service every day.
1st Place
2024 Best Digital Customer Experience
Most recognized organization that expands digital service channels for seamless customer experience. With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.
Technology of the Year
2024 Winner
Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.
Bronze Award Winner
Best Customer Engagement Initiatives
Samsung Care’s SMS Post Purchase Experience Program was recognized with a Bronze Stevie award for connecting with customers solely through SMS with tailored messages that created a positive customer experience.
2025 Ranked #1
ACSI
Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.*
Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.
*Source: 2025 ACSI® Survey of customers rating their own TV and appliance manufacturers. In the TV survey, Samsung was rated #1 for customer satisfaction, warranty coverage, service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome, call center satisfaction, complaint handling, overall quality and product quality (tie). In the appliance survey, Samsung was rated #1 for customer satisfaction (tie), service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome (tie) and complaint handling. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
