We Come To You

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We got you

Get your phone fixed fast and easy with our #1 Quality† and Service Coverage‡ in the US for mobile devices. With the We Come to you van service, you can schedule an appointment online and a certified technician will meet you wherever you are for a convenience fee of $30.‡  Samsung Care also provides convenient walk-in, mail-in and self-repair options. You’re never far from convenient, speedy and quality service.
Schedule a walk-in or mail-in Self-Repair program
How it works
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1. Back up

 

Select Start Repair Service to begin your service request. We Come to You option is shown based on your model and location.

 

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2. Schedule

 

Select Start Repair Service to begin your service request. The We Come to You option is shown based on your model and location.

 

Request a repair
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3. Repair

 

At the scheduled time and location, our uBreakiFix partner will come to you and perform the repair from our Mobile repair van.

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4. Complete

 

Repairs are usually completed within 1 hour, using genuine Samsung parts. Payment will be processed upon completion.

An Inside Look

Samsung Care mobile repair journey

Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more!

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Get personalized messages about your product

Receive personalized Care messages to get the most out of your products, warranty updates, service information, and more.
Opt-in for SMS

Find out more about your convenient service options for your Samsung mobile device

Let us help you take the guesswork out of mail-in and walk-in services so your phone, tablet, or other Galaxy device can be repaired and delivered back to you as quickly as possible!
Learn more
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ACSI® 2024 Award Winner

Samsung has been ranked #1 in the USA for Customer Satisfaction among 5G devices in 2024.
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We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
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Contact
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Contact us
We're here for you.
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Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 12 AM EST 7 days a week
  • Text Support 24 hours a day 7 days a week
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  • † Based on the 2024 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information. 
  • ‡ Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). 
  • 1 By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms and Privacy.