64-bit app won't install on my Galaxy Book S

If you are trying to install or use an app from outside the Microsoft Store on your Galaxy Book S and it doesn't work, it's very likely that the app is not compatible with the special processor in the Galaxy Book S. Apps will need to support either 64-bit ARM or 32-bit x86 processors to work on the Galaxy Book S.
A Samsung laptop displaying a Netflix show on its screen, highlighting its multimedia capabilities.
A Samsung laptop displaying a Netflix show on its screen, highlighting its multimedia capabilities.

64-bit app won't install on my Galaxy Book S

Your Galaxy Book S contains a 64-bit ARM processor, and emulates a 32-bit x86 processor. This means that apps, games, and hardware drivers intended for use with x64 processors are not compatible. The Galaxy Book S is compatible with a wide range of apps designed for use with 32-bit x86 processors, and many developers may offer versions of their apps that are compatible.

When installing an app, look for a 32-bit version instead if the app’s developer provides one. Otherwise, contact the developer of the app to request information about support for 64-bit ARM, or check the Microsoft store for a similar app.

Recommended Articles
Issues with Air Command on Samsung Notebook
Issues with Air Command on Samsung Notebook
If you are having issues using or launching Air Command on your Samsung Notebook, it most likely means your PC is missing a program required to run it. It's also possible that there is a program installed that is preventing Samsung's software service from running.
 Samsung PC does not start, power on, or charge
Samsung PC does not start, power on, or charge
Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power
Errors using Smart Switch on a Mac or PC
Errors using Smart Switch on a Mac or PC
While using Smart Switch on a PC, you may encounter errors for several different reasons. This guide covers the most common errors that may occur.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
Contact
action minus
samsung logo
Contact us
We're here for you.
action minus
samsung logo
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
  • Home Electronics & Appliance 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
  • IT/Computing 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
  • Text Support 24 hours a day 7 days a week
flag
Go to site