Make sure to use your Bluetooth headphones and your phone or tablet within 30 feet of each other. The necessary distance may vary depending on the environment or your headphone model.
Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves.
If your Bluetooth headphones are damaged, you will need to replace them.
Make sure the outputs are turned on in the Bluetooth headphone's settings. Otherwise, calls and audio won't play through the connected device.
Navigate to and open the Settings on your phone or tablet, tap Connections, and then tap Bluetooth. Tap the Settings icon next to the connected headphones, and make sure the output switches next to "Calls" and "Audio" are turned on.
Make sure the media volume is not set to mute. When muted, the speaker icon will be gray and crossed out.
There are two ways to adjust the volume:
If the volume buttons appear stuck or do not work, service is required. Please visit the Support Center to request service.
Open your favorite music or video app and play some audio. Connect your headphones in and listen for sound.
Power off your phone or tablet, and insert the ejector tool into the small hole next to the SIM/MicroSD tray. This will eject the tray.
Keep in mind that the location of the SIM/MicroSD tray will vary depending on the device.
Shine your flashlight into the SIM/MicroSD slot. If the device has been exposed to moisture, the LDI will be solid pink, purple, or red. Service is required.
If the device has not been exposed to moisture, the LDI will be solid white or solid white with pink or purple Xs.
Normal LDIs
An LDI exposed to liquid
You can also check for updates using Smart Switch.
If you were having issues before the software update, use the phone or tablet normally to check if the problem has been solved.
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
Using Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the device itself.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and it should be uninstalled.
First, open the Power menu:
Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see “Safe mode” displayed at the bottom of the screen.
Use the phone or tablet normally to see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
One by one, uninstall any apps you downloaded just before your phone or tablet began having the issue.
From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.
After uninstalling each app, exit safe mode and check for normal operation.
After you uninstall the app that caused the issue, you can reinstall the other safe apps you just deleted.
First, open the Power menu:
Tap Power off to turn off the device. Wait until the phone or tablet completely turns off, and then press the Power button again to turn it on. Check if the issue has been resolved.
Make sure to back up your phone or tablet. All data and settings will be erased.
Write down the username and password for the account that you used to back up your data.
We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour.
If you have encrypted the SD Card inserted in to your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
Before installing any apps, make sure that your phone or tablet is functioning normally.
If you are still encountering any issues, please visit a Samsung walk-in service center or you can schedule a repair service online.
Select CONTINUE to visit HP's website.
