The accuracy of the watch's step measurement can be affected by the following factors:
- Make sure your watch and the Samsung Health app are using the latest software.
- Environmental and skin conditions may affect how well the steps are recorded.
- Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
- Walk naturally without looking at the watch or your shoulders, elbow, and wrist being raised. When you walk while looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or calories burned.
- The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
- You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
- If you use the steps tracker while traveling by car or train, vibrations may affect your step count.
You can test the step count performance by walking 50 continuous steps on a straight path. Make sure to walk naturally. If the number of steps are not recognized correctly after walking 50 continuous steps, your watch will need service. Visit our Support Center to request service.
