Audio or sound is not working on your Samsung Chromebook

When audio isn't working on your Samsung Chromebook, you may need to update its software version or change the input or output selection. Don't forget to test your sound after each step to see if it is working.

It may be necessary to reset or recover the Chromebook. All files will be erased, including downloaded files. Be sure to back up your files on Google Drive or an external hard drive.

Verify the Chromebook has the current software version installed.

Update your Chromebook's operating system.
Make sure the sound isn't muted.

Click the Taskbar icon in the bottom right corner, and then adjust the volume using the slider.

If the Chromebook is connected to an audio device such as headphones or a microphone, you can select the output and input.

Change the sound input or output.

Click the Right arrow icon next to the volume slider, and then select where the output sound will come from (headphones) or the input you speak into (microphone).
Disconnect or unplug any audio devices, such as Bluetooth speakers or headphones.

To disconnect Bluetooth devices, click the Taskbar icon, and then click the Bluetooth icon to turn it off.
If the steps above did not solve the problem, perform the following:

Factory reset the Chromebook. If the factory reset doesn't resolve the issue, you must perform a complete recovery.

If the issue persists after performing all the steps above, including a complete recovery, service is required. Please visit the Support Center to request service.

Create or format USB recovery media for your Samsung Chromebook

If your Chromebook's operating system (OS) isn't working properly, you can recover it. You will need to use a USB drive or SD card with at least 8GB of free space for your recovery media. However, once the recovery media has been created, the storage device can't be used normally until it has been formatted by the recovery utility.

Samsung Chromebook crashes or freezes

If your Chromebook is crashing and freezing, there are a few things you can try before going directly to a factory reset. Refreshing your Chrome browser, closing all your opened tabs, and uninstalling problematic programs can help get your device running again.

Samsung Chromebook performance is lagging

There are a few factors that can affect your Chromebook’s performance, such as the device’s age or using a large number of programs at once. If your Chromebook is lagging, you can try closing some active programs and then checking for available updates.

Streaming issues on a Samsung Chromebook

If you’re having trouble streaming content on your Chromebook, there are a few things you can try. Rebooting your Chromebook, using Incognito mode in Chrome, and signing in as a guest may help resolve the issue.

Samsung Chromebook is slow or not working properly

If you are encountering issues with your Chromebook crashing, freezing, or lagging, there are some quick fixes you can try. For instance, refreshing your Chrome browser, uninstalling recent apps or programs, and checking for available updates can help keep your device running smoothly.

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