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Step count is not right on Samsung smart watch

Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health.
Step count data selection screen on a Galaxy phone, with All steps enabled.
Step count data selection screen on a Galaxy phone, with All steps enabled.

Step count is not right on Samsung smart watch

Would you like to view factors that cause inaccurate steps or verify the step device?

Things that can cause inaccurate step counts on a Samsung smart watch
Verify your step count source in the Samsung Health app
Things that can cause inaccurate step counts on a Samsung smart watch

The accuracy of the watch's step measurement can be affected by the following factors:

  • Make sure your watch and the Samsung Health app are using the latest software.
  • Environmental and skin conditions may affect how well the steps are recorded.
  • Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
  • Walk naturally without looking at the watch or your shoulders, elbow, and wrist being raised. When you walk while looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or calories burned.
  • The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
  • You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
  • If you use the steps tracker while traveling by car or train, vibrations may affect your step count.

You can test the step count performance by walking 50 continuous steps on a straight path. Make sure to walk naturally. If the number of steps are not recognized correctly after walking 50 continuous steps, your watch will need service. Visit our Support Center to request service.

Verify your step count source in the Samsung Health app
1

Open Samsung Health.

From your phone, navigate to and open the Samsung Health app.
2

Select the Steps tracker.

From the Home tab, tap the Steps tracker.
3

Choose the data to show.

Tap More options (the three vertical dots), and tap Select step data to show. All possible sources of step data will be listed.

Selecting All steps is recommended. This option will track steps from your phone and any currently paired wearable.

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